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The HP Service Manager is one of the applications acquired by HP when it purchased Peregrine Systems in 2005. The application was originally known as PNMS (Peregrine Network Management System). After releasing the first version of PNMS, Peregrine Systems eventually added functionality such as Request Management, Call Management, and Change Management and rebranded the application as Peregrine ServiceCenter. After the acquisition by HP, the application was rebranded as HP Service Manager and was included in the HP OpenView product suite. HP offers the application as a service desk solution that enables IT to work as a single organization, governed by a consistent set of processes to handle service delivery and support quickly and efficiently. After the acquisition, the product has been updated with the following significant changes: * ServiceCenter 3: Client and GUI * ServiceCenter 4: Process Model and Module Alignment * ServiceCenter 5 / 5.1: Client, GUI, introduction of Document Engine * ServiceCenter 6: New Client, New Server-side Application stack (servlets), inclusion of JavaScript, inclusion of SOAP * Service Manager 7 / 7.11: GUI, Web Client, Process Model (IIA) * Service Manager 9.2: GUI, introduction of Process Designer The current version of HP Service Manager, 9.40, was released in December 2014. == More Information on HP Service Manager == For more information refer to: * (Service Manager on hp.com ) * (HP IT Service Management Blog ) * (HP ITSM on Twitter ) * (HP ITSM on LinkedIn ) * (History of HP Service Manager ) 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「HP Service Manager software」の詳細全文を読む スポンサード リンク
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